Shipping policy
Shipping & Delivery Policy
Wild Tree Nuts and Snacks L.L.C.
Applicable to: www.wildtreeshop.com
Effective Date: 20/06/2026
1. INTRODUCTION
This Shipping & Delivery Policy outlines the terms governing the delivery of products purchased through WildTreeShop.com.
By placing an order through our Website, you agree to the terms contained in this Shipping & Delivery Policy.
Wild Tree Nuts and Snacks L.L.C. reserves the right to amend this policy at any time without prior notice.
2. DELIVERY COVERAGE
Wild Tree currently delivers throughout the United Arab Emirates including Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
International delivery may be offered for selected products and destinations at Wild Tree's discretion.
3. ORDER PROCESSING
Orders are generally processed within 1–2 business days.
Orders placed outside business hours, on weekends, or public holidays will be processed on the next business day.
4. CORPORATE & CUSTOMIZED ORDERS
Corporate gifting, hotel amenities, private-label products, event orders, and customized products may require additional production lead times depending on quantity, branding requirements, and product availability.
5. DELIVERY TIMEFRAMES
Estimated delivery times:
Within City Limits – Within 3 working days.
Remote Areas – Minimum 5 working days.
Delivery times are estimates only and are not guaranteed.
6. DELIVERY CHARGES
Delivery fees are calculated during checkout and may vary based on delivery location, order value, product type, and special handling requirements.
Wild Tree may offer free delivery promotions from time to time.
7. ORDER TRACKING
Where available, customers may receive tracking information, delivery notifications, and courier updates.
8. DELIVERY REQUIREMENTS
Customers are responsible for providing accurate delivery information including address, contact number, and any necessary delivery instructions.
Wild Tree shall not be responsible for delays caused by incorrect customer information.
9. FAILED DELIVERY ATTEMPTS
Additional delivery charges may apply where delivery attempts fail due to customer unavailability, restricted access, invalid contact details, or incorrect addresses.
10. PRODUCT INSPECTION UPON DELIVERY
Customers should inspect products immediately upon delivery.
Any damaged, missing, or incorrect products must be reported within 24 hours together with supporting photographs.
11. FOOD PRODUCT RESPONSIBILITY
Ownership and responsibility transfer to the customer upon successful delivery.
Customers must store products according to packaging instructions.
Wild Tree shall not be responsible for quality issues arising after delivery due to improper storage or handling.
12. SPECIAL DELIVERY CONDITIONS
Certain products may require temperature-controlled transportation, special handling, or expedited delivery services. Additional charges may apply where necessary.
13. FORCE MAJEURE
Wild Tree shall not be liable for delays caused by weather events, transportation disruptions, government restrictions, public holidays, customs delays, strikes, emergencies, or circumstances beyond our reasonable control.
14. DELIVERY REFUSAL
Customers who refuse delivery without valid reason may not be eligible for shipping refunds and may incur return handling fees.
15. INTERNATIONAL SHIPPING
Where international delivery is available, customers are responsible for customs duties, import taxes, local charges, and compliance with destination country regulations.
16. LIMITATION OF LIABILITY
Wild Tree's liability relating to delivery shall not exceed the value of the affected order.
Wild Tree shall not be liable for indirect, consequential, commercial, or third-party losses arising from delivery delays.
17. POLICY CHANGES
Wild Tree reserves the right to update this Shipping & Delivery Policy at any time. Updates become effective upon publication on the Website.
18. CONTACT US
Wild Tree Nuts and Snacks L.L.C.
Email: support@wildtreeshop.com
Website: www.wildtreeshop.com
Ras Al Khaimah, United Arab Emirates